QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently
Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
with Global Leadership Development and Talent Management leader. The incumbent will be responsible to develop solutions followed by flawless execution. Manage niche enterprise level initiatives, collaborate compelling employer brand, hire Management Trainees. And lead 9 months of EXL Management Trainee Program. This This position will also be responsible for managing the Leadership Development portfolio from Training Need behavioral curricula for middle to senior level managers and conduct TTT for other trainers and business
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of per client and operations expectations Stress management Motivating the team during Training QUALIFICATIONS