Retail Channel Customer Manager Jobs in South Africa - Page 3
Assistant Manager Cape Town
Exl
Cape Town Region
system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives
share this job on whatsappManager Center Cape Town
ExlCape Town Region
insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our
Assistant Manager Cape Town
ExlCape Town Region
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
Assistant Manager - Planner/scheduler
ExlCape Town Region
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
Manager Cape Town
ExlCape Town Region
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Manager Cape Town
ExlCape Town Region
more than 200 countries • To check and verify customers' credentials and feed them correctly in database levels • Improvement in quality and productivity • Customer Satisfaction Any other essential function that education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently more than 200 countries • To check and verify customers' credentials and feed them correctly in database
Quality Excellence Manager
ExlCape Town Region
Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality
Manager Cape Town
ExlCape Town Region
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
Manager Cape Town
ExlCape Town Region
with Global Leadership Development and Talent Management leader. The incumbent will be responsible to develop solutions followed by flawless execution. Manage niche enterprise level initiatives, collaborate compelling employer brand, hire Management Trainees. And lead 9 months of EXL Management Trainee Program. This This position will also be responsible for managing the Leadership Development portfolio from Training Need behavioral curricula for middle to senior level managers and conduct TTT for other trainers and business
Assistant Manager _sa_cape_town_c76
ExlCape Town Region
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives
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