Call Centre Customer Service Team Leaders Jobs in Western Cape - Page 2
Executive Cape Town
Exl
Cape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
share this job on whatsappAssistant Manager NEW
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities
Assistant Manager Cape Town NEW
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities
Cape Town
ExlCape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline deliver exceptional service experiences while contributing to a collaborative team environment. If you're Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Assistant Manager
ExlCape Town Region
data • Drill down causes of low performance of teams • Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team • Interact and report performance to external stakeholders Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor behavior Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal
Assistant Manager Cape Town
ExlCape Town Region
data • Drill down causes of low performance of teams • Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team • Interact and report performance to external stakeholders Internal Interactions • Coordinate with process leaders and discuss performance measures • Monitor behavior Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal
Lead Assistant Manager
ExlCape Town Region
interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team Interact and report performance to external stakeholders Internal Interactions Coordinate with process leaders and discuss performance measures Monitor behavior Productivity Measures Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent situations Prioritizing stake holders needs Strong customer service focus Soft Skills (Minimum) Good verbal and
Assistant Manager Cape Town
ExlCape Town Region
interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each Coordination with Operations, Quality and Training Team Interact and report performance to external stakeholders Internal Interactions Coordinate with process leaders and discuss performance measures Monitor behavior Productivity Measures Process Specific Skills Service Level Targets Wide clinical knowledge base Excellent situations Prioritizing stake holders needs Strong customer service focus Soft Skills (Minimum) Good verbal and
Senior Executive
ExlCape Town Region
all the above to the Operations owner /Training leader. Knowledge of the following Theory, Principles industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Senior Executive Cape Town
ExlCape Town Region
all the above to the Operations owner /Training leader. Knowledge of the following Theory, Principles industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking twenty years of experience in delivering business services, garnering stellar client references, and maintaining
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