environment for Employees, clients and visitors. This function includes day to day management of Facility - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor feeling the pulse through regular interactions with employees, clients, vendors & a mechanism to tracks saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls - the Supervisor Minimum 3 years BPO operations management experience English language proficiency Previous
Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement regulations and information security standards. Management reporting and oversight Driving Quality initiatives policies and procedures and implements them at the employee level. Primary External Interactions Client operations answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
process/ account Candidate should have managed a team of 10 employees Candidates must have quality knowledge process/ account Candidate should have managed a team of 10 employees Candidates must have quality knowledge
Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement regulations and information security standards. Management reporting and oversight Driving Quality initiatives policies and procedures and implements them at the employee level. Primary External Interactions Client operations answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement
Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement regulations and information security standards Management reporting and oversight Driving Quality initiatives policies and procedures and implements them at the employee level QUALIFICATIONS Matric or Equivalent RESPONSIBILITIES Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement
Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement regulations and information security standards Management reporting and oversight Driving Quality initiatives at the employee level Below outlines the interactions within the company Operations Managers, AVP/SAVP reporting, settling unresolved issues and escalation Manager, for reporting performance, escalation handling Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement
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QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1