Call Centre Quality Coach Jobs in Western Cape - Page 3
Exl
Assistant Manager Cape Town
Exl
Cape Town Region
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling
share this job on whatsappAssistant Manager - Planner/scheduler
ExlCape Town Region
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling
Executives- Insurance
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Executive Insurance Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Customer Service Representative Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Us Customer Service Representatives
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Manager Sa
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims
Manager Cape Town
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims
Excellence Manager Cape Town
ExlCape Town Region
Post-graduate in any stream Quality Certification Green Belt certification / Quality tools knowledge (preferred) must have quality knowledge QUALIFICATIONS Graduate / Post-graduate in any stream Quality Certification Certification Green Belt certification / Quality tools knowledge (preferred) Candidate should have a minimum of managed a team of 10 employees Candidates must have quality knowledge
Assistant Manager Cape Town
ExlCape Town Region
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets per agreed KSFs. Attrition - as per agreed KSFs. Quality and productivity Improvement Level of subject matter documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
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