JOB DESCRIPTION • Responsible for capturing/processing Background checks • EXL application checking and Checking and validating qualification documents for processing of checks • Daily BGC report sharing with internal internal stakeholders or if required with operational leaders • Assisting with BGC audits when required objective • Ensure budget adherence • Ensure BGC are processed within the sufficient timeline • Compliance adherence issues unsolved by the immediate supervisor • Operations and Support hiring managers - for the purpose
information Skills /Ability to: Assess pre process/process training needs. Deliver presentations or training Agents for the purpose of up skilling them on process-related updates, coaching, mentoring & providing Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions External Interactions Client trainers, SME's and Operations for the purpose of developing and updating training Technical Skills MS Office skills for reporting Process Specific Skills Excellent communication and Training
information Skills /Ability to: Assess pre process/process training needs. Deliver presentations or training Agents for the purpose of up skilling them on process-related updates, coaching, mentoring & providing Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions External Interactions Client trainers, SME's and Operations for the purpose of developing and updating training Technical Skills MS Office skills for reporting Process Specific Skills Excellent communication and Training
Essential Functions Ensure that the process transactions are processed as per Desktop procedures Ensure compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance the issues unsolved by the immediate supervisor Operations and Support hiring managers - for the purpose purpose of Recruiting candidates for their processes and for calibration purposes Finance and Commercial departments access Above average knowledge of the BPO industry Process Specific Skills Interviewing skills Feedback skills
Essential Functions Ensure that the process transactions are processed as per Desktop procedures Ensure compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance the issues unsolved by the immediate supervisor Operations and Support hiring managers - for the purpose purpose of Recruiting candidates for their processes and for calibration purposes Finance and Commercial departments access Above average knowledge of the BPO industry Process Specific Skills Interviewing skills Feedback skills
met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls inputs on process and system to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred our clients turn data into insights, streamline operations, improve customer experience, and transform their met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls inputs on process and system to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred
business processes and process automation concepts. Experience in process analysis, process mapping, tasks and manual processes. Collaborate with business stakeholders to understand process requirements and Develop end-to-end automation workflows, including process mapping, task automation, exception handling, and implementation. Participate in Agile development processes, including sprint planning, reviews, and retrospectives our clients turn data into insights, streamline operations, improve customer experience, and transform their
business processes and process automation concepts. Experience in process analysis, process mapping, tasks and manual processes. Collaborate with business stakeholders to understand process requirements and Develop end-to-end automation workflows, including process mapping, task automation, exception handling, and implementation. Participate in Agile development processes, including sprint planning, reviews, and retrospectives our clients turn data into insights, streamline operations, improve customer experience, and transform their
from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training our clients turn data into insights, streamline operations, improve customer experience, and transform their from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training
from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training our clients turn data into insights, streamline operations, improve customer experience, and transform their from periodic reporting of all the above to the Operations owner /Training leader. Knowledge of the following sources of information Skills /Ability to: Assess process-training needs. Deliver presentations or training