RESPONSIBILITIES Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and appro
JOB DESCRIPTION The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions
JOB DESCRIPTION Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and complia
review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers
review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers
stakeholders or if required with operational leaders • Assisting with BGC audits when required • Requesting and business risk and callouts to the recruiter and Assistant Manager • Support any additional ADHOC duties checking BGC status for the purpose of hiring • Assistant Manager for escalations, unresolved issues, appraisals stakeholders or if required with operational leaders • Assisting with BGC audits when required • Requesting and business risk and callouts to the recruiter and Assistant Manager • Support any additional ADHOC duties
stakeholders or if required with operational leaders • Assisting with BGC audits when required • Requesting and business risk and callouts to the recruiter and Assistant Manager • Support any additional ADHOC duties checking BGC status for the purpose of hiring • Assistant Manager for escalations, unresolved issues, appraisals stakeholders or if required with operational leaders • Assisting with BGC audits when required • Requesting and business risk and callouts to the recruiter and Assistant Manager • Support any additional ADHOC duties
printer setup and system connections Lead and/or assist continuous improvement projects and team as needed printer setup and system connections Lead and/or assist continuous improvement projects and team as needed
printer setup and system connections Lead and/or assist continuous improvement projects and team as needed printer setup and system connections Lead and/or assist continuous improvement projects and team as needed
systems to meet the emerging demands of the market. Assist in unit testing of ABAP programs. Review program systems to meet the emerging demands of the market. Assist in unit testing of ABAP programs. Review program