guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We guide performance towards goals • Forecast and manage attrition precisely Performance parameters • SLAs access • Above average knowledge in Contact Center management • Productivity Measures Process Specific Skills
and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs access Above average knowledge in Contact Center management Productivity Measures Process Specific Skills data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs access Above average knowledge in Contact Center management Productivity Measures Process Specific Skills
and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs access Above average knowledge in Contact Center management Productivity Measures Process Specific Skills data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We and guide performance towards goal Forecast and manage attrition precisely Performance parameters SLAs access Above average knowledge in Contact Center management Productivity Measures Process Specific Skills
influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum) influencing skills Solid organizational, time management and prioritization skills ITIL Foundation (minimum)
COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives (Minimum) Functional Leads engagements at vertical / program / client level Understands business requirements challenging environment Education Requirements Graduate in any stream Exposure to quality systems (ISO data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives
COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives (Minimum) Functional Leads engagements at vertical / program / client level Understands business requirements challenging environment Education Requirements Graduate in any stream Exposure to quality systems (ISO data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives
data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We
Training Manager oversee or coordinate the different training requirements for the program and its projects Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program and resources through the Training Apprenticeship Program Protects the confidentiality of client and adheres clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with