policies and procedures, external regulations and information security standards Management reporting and oversight contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/ policies and procedures, external regulations and information security standards Management reporting and oversight contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any of the following tools - eWFM (ASPECT), Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1
RESPONSIBILITIES Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and appro
policies and procedures, external regulations and information security standards Management reporting and oversight contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/ policies and procedures, external regulations and information security standards Management reporting and oversight contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
designing and development Ability to present the information in simple and easy to understand manner Ability designing and development Ability to present the information in simple and easy to understand manner Ability
contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Performance parameters Successful Research methods, techniques, and/or sources of information Skills /Ability to: Assess pre process/process and understand, information and ideas as presented verbally Communicate information and ideas clearly understand information presented in writing Use automated software applications Evaluate information against
and effectively; listen to, and understand, information and ideas as presented verbally • Ability to guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time and effectively; listen to, and understand, information and ideas as presented verbally • Ability to guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating
role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery