QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality knowledge transfer Quality content development Training Quality Module Adherence Attendance Schedule Adherence
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality knowledge transfer Quality content development Training Quality Module Adherence Attendance Schedule Adherence
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other responsible for managing both inbound and outbound calls, as well as other correspondence related to claims adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other