effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Improvement (10%) Employee satisfaction (10%) Attrition management (25%) RESPONSIBILITIES Formulation and execution effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Improvement (10%) Employee satisfaction (10%) Attrition management (25%)
effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Improvement (10%) Employee satisfaction (10%) Attrition management (25%) RESPONSIBILITIES Formulation and execution effectiveness Provide leadership to team of Managers, Asst. Managers and Executives Ensure compliance to all Improvement (10%) Employee satisfaction (10%) Attrition management (25%)
business QUALIFICATIONS Transitions Management / BPO Project Management experience 10 years of experience processes Program Management experience of a small to medium size engagement Program Management experience of extensive interaction with business users, senior management and IT personnel. To lead client engagements business QUALIFICATIONS Transitions Management / BPO Project Management experience 10 years of experience processes Program Management experience of a small to medium size engagement Program Management experience of
with Global Leadership Development and Talent Management leader. The incumbent will be responsible to develop solutions followed by flawless execution. Manage niche enterprise level initiatives, collaborate compelling employer brand, hire Management Trainees. And lead 9 months of EXL Management Trainee Program. This This position will also be responsible for managing the Leadership Development portfolio from Training Need behavioral curricula for middle to senior level managers and conduct TTT for other trainers and business
education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. Ensure that the assigned targets in accordance payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Managing calls - the Supervisor Minimum 3 years BPO operations management experience English language proficiency Previous
Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality Back-end process/ account Candidate should have managed a team of 10 employees Candidates must have quality