The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
leading provider of Specialised Cleaning and Hygiene Services across Southern Africa. Job Purpose and Overview: a full-time position with 8-hour workdays, Monday to Friday, at our office location. Additional Information:
Culture Team and Customer Care: We are a self-managed company where employees are encouraged to take daily in the morning or afternoon, weekly on each Friday, and monthly on the last working day of each month
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
member companies, chosen for the products and services they offer. This fosters collaboration to drive your business. Members share a common ethos of customer commitment, fairness and excellence, which act Branding Serving as the 1st point of contact for customers seeking technical assistance on the phone or email THIS GRADING Team Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner
member companies, chosen for the products and services they offer. This fosters collaboration to drive your business. Members share a common ethos of customer commitment, fairness and excellence, which act Branding Serving as the 1st point of contact for customers seeking technical assistance on the phone or email THIS GRADING Team Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner
that drive operational efficiency and improve customer experience. Who'll you report to: You'll be based Root cause analysis. • Customer champion: Ensuring that ICT solutions and services meet the needs and expectations expectations of internal and external customers and championing a customer-centric approach within the ICT
keep your finger on the pulse of our internal service level agreement to make sure that we achieve the terminology is preferable • Previous call centre or customer service experience is preferable Your skills and character
keep your finger on the pulse of our internal service level agreement to make sure that we achieve the terminology is preferable • Previous call centre or customer service experience is preferable Your skills and character