communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
Excel • Orders are taken during clients visits and captured during the day and if necessary, after hours using communication devices/software (whatsapp, emails, calls, online diary) • Capable of learning and following ends at 4.45pm, followed by a daily 15-minute voice call with the sales team. • Bimonthly AM and PM pre booked & Tablet supplied (Minutes & data included) for work calls and use only. Matric External sales & Tablet supplied (Minutes & data included) for work calls and use only.
Excel • Orders are taken during clients visits and captured during the day and if necessary, after hours using communication devices/software (whatsapp, emails, calls, online diary) • Capable of learning and following ends at 4.45pm, followed by a daily 15-minute voice call with the sales team. • Bimonthly AM and PM pre booked & Tablet supplied (Minutes & data included) for work calls and use only. Matric External sales & Tablet supplied (Minutes & data included) for work calls and use only.
invoice capturing Supplier reconciliations to supplier statements Supplier credit note capturing Debt collections collections Bank capturing and bank reconciliation Customer invoicing Capturing customer credit notes
creditors-Local • Capture invoices- Match to GRN • Payment process on Syspro Sundry creditors • Payment capture on Syspro
include but not limited to: Long Term Insurance Call Centre: Medical Aid client servicing, claims, new business
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
by discussing client requirements either via call centre or over e-mail advising on suitable options in
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis and update customer experience reports; Analyze data to identify areas for improvement; Investigate customer Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Product Manager, City Centre, Cape Town. Company Name Service Solutions. Job Type Full-Time. International Strategic thinking ability and sharp analytic and data interpretation skills. Solid financial and commercial/sales