conduct informed post investment monitoring
whole shift. ➢ Conduct first line support by attending physically the area where fault has been identified
procedures, with the exception of those weeks attended too by service representatives.
by reading relevant newsletters, websites, and attending sessions. Understand and embrace the client's
configuration Connect IT, knowledge database resolveIT) Attend and moderate operation meetings NB: By applying
by reading relevant newsletters, websites, and attending sessions. Understand and embrace the client's