experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
Responsibilities: - Answering and directing phone calls in a polite and professional manner - Greeting and industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
Responsibilities: - Answering and directing phone calls in a polite and professional manner - Greeting and industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
customer experience through First Contact Resolution Call handling quality, including taking ownership of Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough understanding of sales generation and its impact on interaction centre success in the context of CRM strategy and vision
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
company. Located at the Design Quarter Shopping Centre in William Nicol Drive, this store promises to territory to meet prospects and customers Conduct calls and face-to-face meetings with customers/clients
company. Located at the Design Quarter Shopping Centre in William Nicol Drive, this store promises to territory to meet prospects and customers Conduct calls and face-to-face meetings with customers/clients
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional Testing two years practical work experience on HP Quality Centre test tool. Qualifications Relevant IT degree /