working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
Development Manager will be the primary point of contact for new business development at O'Keeffe and Swartz issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing Ability to work under pressure to tight deadlines and co ordinate the input of others in these circumstances;
Development Manager will be the primary point of contact for new business development at O'Keeffe and Swartz issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing Ability to work under pressure to tight deadlines and co ordinate the input of others in these circumstances;
Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line reporting and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and an