all tasks associated with the contact centre, from call management to response reaction and measurement packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible breakdown/panic/call me from inception to conclusion • Monitoring and control of breakdowns, panics and call me's
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and competencies email Contact Center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM experience in Contact Center Production Operations, Contact Center Technologies and Contact Center strategies.
Direct Marketing Administrator/Supervisor – Call Center based in Port Elizabeth. A wonderful career opportunity external sales and managing a team essential. Call center experience advantageous. Xhosa and English speaking implementing outbound call centre sales strategies. Oversee and assist with call center operations and provide Branch Manager. Provide training and coaching to call center team leaders and agents. Track and manage performance
touches, freeing people from limitations. We will be calling all government workers and offering them products products, we have an exsiting data so no cold calling. Making calls Handling objections Taking down information working with government workers. Previous 1 year call center experience. Matric Certificate Basic And Communication
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull data data for analysis • Construct efficient multi-threaded data models from large datasets • Create visual • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting and
operational excellence within our retention call center model. Leverage your consumer marketing experience credit card retention strategies. Expertise in multi-channel marketing, including digital platforms,
operational excellence within our retention call center model. Leverage your consumer marketing experience credit card retention strategies. Expertise in multi-channel marketing, including digital platforms,