Monitoring of call planners and report analysis - weekly and monthly reporting Monitoring of call rates and Facilitating workshops and customer training Planning of training requirements for the sales consultants
the recruitment industry, specialising in the Call Centre Industry. We are dedicated to revolutionising
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and functionrole is essential
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and receivable role is essential
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and receivable role is essential
projects and add new projects to the pipeline. Calling on a variety of industries, from architects, construction retailers and installers Complete comprehensive call reports via a CRM system Give educated presentations industry or must have at least 5 years' experience calling on architects, engineers and contractors, specifying Learner – Growing Product Knowledge through weekly training Driver's licence and own reliable vehicle Clear
projects and add new projects to the pipeline. Calling on a variety of industries, from architects, construction retailers and installers Complete comprehensive call reports via a CRM system Give educated presentations industry or must have at least 5 years' experience calling on architects, engineers and contractors, specifying Learner – Growing Product Knowledge through weekly training Driver's licence and own reliable vehicle Clear
efficient office operations.
effectively with internal and external customers. Train, coach, and mentor Service Desk staff, supporting Oversee staff activities and acquire or create training materials for the support team from other departments Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository to ensure solutions