analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
runs with the wireman • Obtain customer codes before attending a call daily and when on Standby • Complete feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep stock up to date and assist clean • Submit petrol slips Core competencies: • Customer Focus Functional/Technical Skills • Approachability
the lives of millions. About the position This Call Centre position is for medical graduates who will be clinical trials. Responsibilities and Duties: Calling patients who have asked for more information in role. Previous clinical trial experience a plus. Customer-facing experience Basic knowledge and understanding
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
to listen and empathise’ Patience and tolerance; Caring and sympathetic nature; Physical fitness; Ability and Competencies Presentable and neat; Excellent customer service; Good command of English. Qualifications Porter within a hospital/experience in a nursing or care home environment is highly advantageous. 1 – 2 years’
Council · High standards of pharmaceutical service and care Essential Competencies: · Adhering to Principles Working with People · Delivering Results and Meeting Customer Expectations · Following instructions and Procedures
JHB001454-JC-1 Very JNR position for RECEPTIONIST with Customer Service experience - NASREC , Johannesburg area RECEPTIONIST with CUSTOMER SERVICE experience MINIMUM 2-3 Year's experience in CUSTOMER SERVICE MUST have Department Division of the Company Answering Incoming Calls - Providing Basic feedback when needed Greeting
JHB001454-JC-1 Very JNR position for RECEPTIONIST with Customer Service experience - NASREC , Johannesburg area RECEPTIONIST with CUSTOMER SERVICE experience MINIMUM 2-3 Year's experience in CUSTOMER SERVICE MUST have Department Division of the Company Answering Incoming Calls - Providing Basic feedback when needed Greeting