We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC We are seeking a Call Centre field, • 5 years of management experience in a call centre environment. • Proficiency in MS Office Suite
suitably qualified candidate into the position of Call Centre Agent . This position is based at Lancet Head responsible Hfor handling inbound and outbound calls or other forms of communication from customers assisting Responsibilities: -Receives and makes telephone calls to Clients regarding any queries to ensure customer
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
The Role
Assistant Manager – Contact Centre – M-KOPA – Randburg Office
Operational level
Provide leadership and focus to the Call Centre ensuring everyone is highly focused and that attrition and absenteeism levels for overall Call Centre, flagging any areas of concern to the Operations procedures
Ensure the smooth running of the Call Centre through the effective briefing and ongoing c appropriate awareness benefits are passed to relevant Call Centre staff
Provide regular feedback and reports
suitably qualified candidate into the position of Call Centre Agent . This position is based at Lancet Head responsible Hfor handling inbound and outbound calls or other forms of communication from customers assisting Responsibilities: -Receives and makes telephone calls to Clients regarding any queries to ensure customer
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is executive report Outbound & inbound contact centre operational management and strategic planning experience