analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course or consultation with the Contact Centre Training Manager and management. Ensures that the identified training comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course or consultation with the Contact Centre Training Manager and management. Ensures that the identified training comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates methods and interventions with the Contact Centre Training Manager if the expected performance improvements
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete Word and Excel. Good typing skills. Prior call centre 6 - 12 Months in a similar role sales experience
Rated 1 in Life Insurance and 10/10 on the Trust Index on Hello Peter - Platinum Life offers top class Cancer and debility insurance to protect you financially should the unexpected happen. Platinum Life Sales is an industry leader with innovative telemarketing solutions aimed at achieving above mar
mortgage insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of Daily Reporting of Daily Statistics required by the CC Manager Target Tracker reporting (Daily) Compilation of of the month end reporting required by the CC Manager Evaluation & Allocation of leads Administration Hoc Perform any ad hoc duties as requested by Management Profile Matric Certificate in Business Administration
Description PURPOSE OF THE JOB Manages and builds a high-performance call center of CLO's with a clear internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain Business Management or related field. Experience: 5 years management experience in a Call Centre environment RESPONSIBILITIES AND KEY RESULTS AREAS People Management Build & maintain a solid & respectful and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) 5. Governance & Compliance
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities, answer inquiries and questions, handle complaints,
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities, answer inquiries and questions, handle complaints,
is an authentically African and globally wired management consulting firm specialising in all major industries Purpose A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and reduce the debt book of the clients. TEAM MANAGEMENT • Managing the day-to-day activities of the team • development • Conducting quarterly performance reviews • Managing cross-boundary relationships QUALITY ASSURANCE Monitoring the implementation of the operations management recommendations • Developing and presenting the