enhance CMDB processes, ensure data quality, and support enterprise IT solutions like ServiceNow. If you experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) required. - Capability to develop and improve a governance framework to measure and continually improve in line with AWM. - IT Process Steering & Governance. - IT Operations Frameworks. ADVANTAGEOUS SKILLS key topics included in the scope of services supported.
managing defined SLAs and OLAs
FIORI (Advantageous)
g>Responsibilities:
Operational Support:
improve the efficiency of current networks at new offices in Africa.
shape the future of IT services in a dynamic and supportive environment. ESSENTIAL SKILLS REQUIREMENTS : experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) ITSM processes, foundation data, governance, and measurements. - Support migration/transformation of existing platform to ServiceNow platform. - 2nd and 3rd level support for ServiceNow ITSM Processes. - Creating and updating key topics included in the scope of services supported. - Analyze KPIs to identify trends and areas requiring
week. Job Title : Administrative, Operational and Office Assistant Industry : Biotechnology Employment Type and tech-savvy Administrative, Operational, and Office Assistant to join our team on-site in Midrand. to ensuring the smooth operation of our office and supporting our business’s administrative and operational you. Responsibilities : – Provide administrative support, including organising documents, reconciling accounts arranging orders, and checking deliveries. – Support various operational tasks, including procurement
for a Network Engineer on a 6 months contract to support and manage the Network connectivity and infrastructure improve the efficiency of current networks at new offices in Africa. Configure, manage and maintain secure Assist with the installation, configuration and support of network equipment across the LAN, WLAN, WAN Participate in cross-functional troubleshooting support for internal clients and network fault investigations through ongoing monitoring and optimisation. Ensure supporting documentation and diagrams remain up to date
quality for the assigned applications.
the oversight of all support and pre-sales engagements with resellers and supporting resellers with the PERFORMANCE STANDARDS Internal and External Enablement Supporting the brand team with the delivery of partner enablement by implementing and maintaining security and governance policies. 4. Cost Management and Optimisation cloud providers to Azure. 8. Troubleshooting and Support Resolve Issues: Troubleshoot and resolve technical services, and applications. Provide Support: Provide technical support and guidance to development teams