We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production advantage. At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience
Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all communication expected payment dates, reasons for long outstanding debt etc. Ensure necessary approvals are obtained prior accounts and managing accounts for handover to the collection agents. Resolving customer queries. Liaising Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
the following: Collection of outstanding invoices Identifying and reporting on bad debt Payments to be
the following: Collection of outstanding invoices Identifying and reporting on bad debt Payments to be
Minimum requirements: 2 Years experience in a call centre industry 2 Years on boarding of new clients experience Ensure that the Support Centre provide quality customer service on every call Consultant: Charlene Nel
Are you an experienced Call Centre Sales Represetitave that believes you should be earning more ot that of our leading Discovery group outbound sales call centres are looking for vibrant, enthusiastic and target The sales rep responsibilities include: cold-calling, objection handling, managing customer relationships
Are you an experienced Call Centre Sales Represetitave that believes you should be earning more ot that of our leading Discovery group outbound sales call centres are looking for vibrant, enthusiastic and target The sales rep responsibilities include: cold-calling, objection handling, managing customer relationships