any technical or operational issues on a service ticket are escalated efficiently. Ability to research
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
before the end of each month · Ensure open Fiserv tickets are managed at a minimum · Comply with assigned
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
Benefits included: Green card with family Free flight tickets Free visa application Medical insurance retirement
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
faults by telephone and email. Regularly updating ticketing system Service Now / Autotask with quality notes