seeking a Client Service Manager to ensure that our clients receive the highest level of service. The ideal proactive and customer-focused individual who is able to lead a team in delivering excellent service and support needs Prepare reports and presentations on client service metrics and goals Stay informed about industry industry trends and best practices in client service management Requirements: - Qualification in business administration a related field - Proven experience in client service management or a similar role - Excellent communication
Visit customer sites and inspect machines; Managing technicians; To manage contract costs; Discuss contract quote customers; Manage and inspect technicians' vans for stock; To lead the contracts service team;
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
Change Control and Dynamics365 Analyst The main purpose of the role is to work with Team Leaders and Managers across the company to ensure that Change Control and Releases are delivered following release processes and best practice. As well as supporting the larger team with the heat system manageme
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry extensive knowledge of ITIL and experience in service delivery, incident and problem management, change management, request management, CMDB, and continuous service improvement. If you are a dynamic professional Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level the ITSM service desk platform FreshService. Configure workflows, automation rules, and service catalogue
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings
networking opportunities within the financial services sector.
Reference: PTA000208-CDW-2 Our Client is looking for a Service Administrator/Technical Scheduler, located in Sandton incoming service requests via phone, email, or in-person visits. Maintain accurate records of customer inquiries inquiries, service requests, and resolutions. Coordinate with various departments to ensure timely resolution resolution of customer issues. Prepare reports on service activities, including trends, performance metrics metrics, and customer feedback. Assist in the development and implementation of administrative procedures
team in Africa to enhance a quality delivery of services by implementing CI (TPM) through data driven decision decision making and lessons learned processes. Lead services quality continuous improvement of CSO delivered on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach delivery, etc.) to maximize Quality, Productivity and customer positive experience. Provide improvement recommendations key customers under service agreements, contributing to the overall services results and customer experience