detailed activity and result reports, including daily call reports, weekly work plans, and monthly/annual analyses
sales team through weekly sales meetings, phone calls and one-on-one sessions. Work closely with Operations
readiness to service clients even going beyond the call of duty Commitment – to complete outstanding tasks
sales team through weekly sales meetings, phone calls and one-on-one sessions. Work closely with Operations
readiness to service clients even going beyond the call of duty Commitment – to complete outstanding tasks
website/applications software tests and respond to call log processes to monitor, diagnose, and correct
attendance and ensure registers are updated Confirm call cycles are followed and communicate changes to customers
Ticket Logging: Ensure all requests are logged as per call logging process with all mandatory fields completed
website/applications software tests and respond to call log processes to monitor, diagnose, and correct
action and acceptable outcomes. Manage incoming calls and correspondence, ensuring they are referred to