Build strong Customer relationships, customer-centric front line, and ensure consistent
consistent delivery of excellent Customer service across all departments
Duties & Responsibilities
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service
returns, and repairs
Establish and build Customer relationships and take personal ownership of resolving
broadband campaign. Successful candidates will help customers by retaining them and offering them the best of collections and give customers information about products and services and helping customers understand the The most important rule in providing excellent customer service is to be friendly · Know your product
its targets Liaise with customers Handle urgent calls / emails from customers when Sales Executive are completion Collaborate with other departments to ensure customer queries are all handled quickly Develop and maintain verbal and written communication skills Sales and customer service skills Able to multitask Able to work
its targets Liaise with customers Handle urgent calls / emails from customers when Sales Executive are completion Collaborate with other departments to ensure customer queries are all handled quickly Develop and maintain verbal and written communication skills Sales and customer service skills Able to multitask Able to work
standards
relationships with existing and potential customers Resolving customer queries Sourcing new business Providing departments Managing customer's stock requirements Managing pricing to customers Ad-hoc duties Grade 12
relationships with existing and potential customers Resolving customer queries Sourcing new business Providing departments Managing customer's stock requirements Managing pricing to customers Ad-hoc duties Grade 12
• Receives customer date & updates the debtors on excel spreadsheet-contact customers when required required. • Send statements/other documents to customers. • Types documents using excel and word when required procedure. • Keep records on amounts owed by customers & paid. • Carry out routine bookkeeping duties
from customer and sharing with respective departments. Analysing 2D and 3D data shared by customer and Communicating design/manufacturing constraints to customer and suppliers. Updating data trackers for engineering Regular reviews to update engineering changes with customer and plant. Process review and setup for new products