a leading nationwide franchise with multiple branches and three key factories across South Africa, is
Develop and implement people strategies in line with service delivery, performance objectives and budgets. Implement to efficient and effective service delivery, optimised quality of services rendered and maximise profitability that the business is evolving to meet changing customer expectations in terms of digital platforms. Advise the effective resolution of customer queries in order to ensure customer satisfaction and retention. with Customer Service Index. Develop and ensure implementation of practices, which build service delivery
invoicing, general filing duties, and ensuring customer satisfaction. Requirements:
attention to detail
store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand
achieve sales targets and deliver outstanding customer experiences.
o Set clear expectations and
maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives
initiatives to enhance the overall customer experience.
o Oversee the visual presentation of the store
prepared and presented to automotive OEMs and other customers. Monitor and manage foreign exchange (forex) risks Negotiate piece prices with automotive OEMs and other customers, ensuring profitability while maintaining competitiveness with key automotive OEM customers, understand their needs, and ensure customer satisfaction with our products products and services. Collaborate with cross-functional teams, including engineering, product development supply chain, to align product offerings with customer requirements and market demands. Develop and monitor
to all customers Ensure all out of stock queries from customers are followed up with the customer service service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
executing strategies to promote and sell products or services in retail stores or other sales environments. ensure products are adequately available for customers. This may involve coordinating with suppliers adjusting product placement based on sales data and customer feedback. Promotions and Pricing: Collaborate strategies aimed at driving sales and increasing customer engagement. Relationship Management: Build and
must have a passion for Customer Service and be driven to deliver a WOW customer experience. Ability to
the factory, managing job cards, delivery notes, customer queries and more. Job Cards: Print and prepare are included. Customer Queries/Complaints: Assist shop staff with addressing customer queries and complaints