to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
ensuring the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
• Conduct regular audits and evaluations of call center agents’ performance against
established
procedures, and regulatory requirements
related to call center operations.
• Lead and mentor the quality
data is consistently updated including rep call adherence, call frequency and strike rate information is
years experience All calls to be attended to and resolved timeously Escalate the calls where necessary Troubleshoot application that are syncing to Head Office and log the calls and troubleshoot where there's issues, Ability to connection, Replace hardware where necessary, Escalate calls where necessary, Ability to troubleshoot Office
requirements
Industry Standards and other standards defined by its Centres of Excellence (CoE), including practices, principles for performing and contributing towards a given Centre of Excellence. The organisations systems engineering
reporting requirements for the Financial Intelligence Centre (FIC) and Statistics South Africa.