Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
PhoneApp
the Managing Executive Broker Distribution and Centres of Excellence(COE) Role Objectives: Generalist Generalist support to the Managing Director and Centres of Excellence (COE) heads. Process all tasks assigned, correspondence. Telephone calls and e-mails: Screening all telephone calls and e-mails and responding
the Managing Executive Broker Distribution and Centres of Excellence(COE) Role Objectives: Generalist Generalist support to the Managing Director and Centres of Excellence (COE) heads. Process all tasks assigned, correspondence. Telephone calls and e-mails: Screening all telephone calls and e-mails and responding
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System knowledge Nebula CRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
Proven
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
responsibilities:
sure upgrades are actioned via deposits on margin call. Advise investors on further cash deposit as securities trades. 2 years' experience within a brokerage call Centre Environment Matric Qualification Good Command