Day-to-day calling on customers and management of key accounts Sourcing of new customers/business Managing effective relationships with new and current Customers Identifying and creating new opportunities in sales, customers and competitors Presenting professional price proposals in writing to all customers Developing obsolescence costs are minimized Ensuring all customer requirements and complaints are communicated appropriately Ability to work proactively, think laterally and analytically Ability to organize and manage own time and
store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand
achieve sales targets and deliver outstanding customer experiences.
o Set clear expectations and
maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives
initiatives to enhance the overall customer experience.
o Oversee the visual presentation of the store
working in retail or merchandising Excellent analytical skills Strong communication and interpersonal skills Must be committed to providing outstanding customer service R27.58 per hour
working in retail or merchandising Excellent analytical skills Strong communication and interpersonal skills Must be committed to providing outstanding customer service R27.58 per hour
Business and Customer Develop a deep understanding of both the company's and the customer's operations Maintain up-to-date knowledge of the company's and customer's products, solutions, services, and strategies strategies. Leverage insights into the company's and customer's organizational structures (key people) to foster Systems and Processes Master the company's and customer's systems, processes, and value chains to optimize creation. Ensure compliance with internal and customer-related processes and strategies & tactics
targets. Customer Relationship Management : Build and maintain strong relationships with key customers, understanding understanding their needs and ensuring high levels of customer satisfaction. Market Analysis: Stay informed about departments such as marketing, product development, and customer service to ensure alignment and support for sales Sound understanding of retail sales principles and customer service practices. Proficient in inventory management management and visual merchandising. Analytical and problem-solving skills to drive sales and operational
Are you a problem solver who enjoys assisting customers in reducing costs, solving challenges and improving improve customer outcomes in terms of product quality and/or profitability. Identify customer / market technical support teams to identify and implement customer solutions. Prepare and present technical reports reports and improvement project plans to customers. Monitor and evaluate the effectiveness of treatment programmes goals and improve customer outcomes in performance and cost. Interact with customer research/technical
Are you a problem solver who enjoys assisting customers in reducing costs, solving challenges and improving improve customer outcomes in terms of product quality and/or profitability. Identify customer / market technical support teams to identify and implement customer solutions. Prepare and present technical reports reports and improvement project plans to customers. Monitor and evaluate the effectiveness of treatment programmes goals and improve customer outcomes in performance and cost. Interact with customer research/technical
digital touchpoints Own and maintain website analytics, metrics, and campaign reporting In-depth knowledge Experience in Customer Relationship Management, which is monitoring and maximizing customer experience campaigns Understanding web metrics, digital analytics and the ability to generate, analyse, interpret
digital touchpoints Own and maintain website analytics, metrics, and campaign reporting In-depth knowledge Experience in Customer Relationship Management, which is monitoring and maximizing customer experience campaigns Understanding web metrics, digital analytics and the ability to generate, analyse, interpret