Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
sales career? Exhilarate, an outbound sales call centre in Amanzimtoti, Durban, is seeking dynamic individuals & Responsibilities:
- Conduct outbound calls to potential clients.
- Present and sell insurance
Assessment and Training Management
- Sample Agents calls and ensure that are in line with the set script
Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios.
- Contribute
an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years Call Centre Management experience
PhoneApp
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
business quotations Follow up with Insurers / Call Centres regarding claims progress Handle client queries
business quotations Follow up with Insurers / Call Centres regarding claims progress Handle client queries