and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified & communicator. Effective listening skills. Dynamic and high energy levels. Good follow-up skills. Be patient meet deadlines. Work accurately, meticulous, and high attention to detail. Excellent organizational, planning
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified & communicator. Effective listening skills. Dynamic and high energy levels. Good follow-up skills. Be patient meet deadlines. Work accurately, meticulous, and high attention to detail. Excellent organizational, planning
Operating Procedures
working experience with High Monthly salary with Free 2ways economy class Air ticket, free furnished 3 bedroom
technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
preferably in railway environment and should be closer to the sites (OR Tambo, Rhodesfield, and Marlboro
preferably in railway environment and should be closer to the sites (OR Tambo, Rhodesfield, and Marlboro