ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements improvement, innovation and best practices within the contact center environment. Provide leadership and mentorship management and operations leadership within a contact center environment. Strong analytical skills with and performance management. Proficiency in contact center technologies and workforce management tools
to optimize the performance of the clients Contact Centers. • Monitor real time adherence to scheduling address areas of concern as they occur. • Manage contact center shrinkage and develop reports for adherence Administration of user/group roles to optimize contact center performance. • Maintain running report of attendance 3 years of Workforce experience in a large Contact Center Environment
to the registration of bonds in favour of: FNB Nedbank SAHL Standard Bank Attending to the registration registration of cancellations in favour of: FNB Nedbank Standard Bank Accepting instructions for bonds and cancellations
to the registration of bonds in favour of: FNB Nedbank SAHL Standard Bank Attending to the registration registration of cancellations in favour of: FNB Nedbank Standard Bank Accepting instructions for bonds and cancellations
to the registration of bonds in favour of: FNB Nedbank SAHL Standard Bank Attending to the registration registration of cancellations in favour of: FNB Nedbank Standard Bank Accepting instructions for bonds and cancellations
to the registration of bonds in favour of: FNB Nedbank SAHL Standard Bank Attending to the registration registration of cancellations in favour of: FNB Nedbank Standard Bank Accepting instructions for bonds and cancellations
that offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull usage • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting
experience
solutions can be utilized such as Nedbank satellite offices or Nedbank Branches in emergency situations)