manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Excel skills. Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Excel skills. Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly source data for the grants Employee Equity Work closely with the EE Manager to ensure timely submission BBBEEE contributions and ensure the integrity of data and documentation of elements Co-ordinate the company Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly source data for the grants Employee Equity Work closely with the EE Manager to ensure timely submission
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly source data for the grants Employee Equity Work closely with the EE Manager to ensure timely submission BBBEEE contributions and ensure the integrity of data and documentation of elements Co-ordinate the company Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly source data for the grants Employee Equity Work closely with the EE Manager to ensure timely submission
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly