Nedbank Call Centre Team Leaders Jobs in South Africa
Assistant Manager
Exl
Cape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Experience Competencies RESPONSIBILITIES • Mentoring the team over various processing transactions • Monitoring Technical Queries and assist the team via the necessary tools • Participating in team huddles and providing event-based performance and lead process meetings / calls. In addition to call service levels, customer satisfaction
share this job on whatsappAssistant Manager Cape Town
ExlCape Town Region
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Experience Competencies RESPONSIBILITIES • Mentoring the team over various processing transactions • Monitoring Technical Queries and assist the team via the necessary tools • Participating in team huddles and providing event-based performance and lead process meetings / calls. In addition to call service levels, customer satisfaction
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