system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports process meetings / calls. In addition to call service levels, customer satisfaction and accuracy and will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a manner and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives employee level. Primary External Interactions Client operations team and SMEs for the purpose of reporting, provide answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards. Management reporting and oversight Driving Quality initiatives employee level. Primary External Interactions Client operations team and SMEs for the purpose of reporting, provide answering queries. Competencies & Skills People management and leadership skills. Capability to conduct Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives outlines the interactions within the company Operations Managers, AVP/SAVP for the reporting, settling unresolved unresolved issues and escalation Manager, for reporting performance, escalation handling, clarifying concerns Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports process meetings / calls. In addition to call service levels, customer satisfaction and accuracy and will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a manner and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their
industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their