staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin business Supports management with all necessary reports and planning models to facilitate the process of staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin
staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin business Supports management with all necessary reports and planning models to facilitate the process of staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin
and information security standards Management reporting and oversight Driving Quality initiatives in the positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting performance, be required required for certain CSAs Quality Analyst for the purpose of feedback and audit JOB DESCRIPTION
and information security standards Management reporting and oversight Driving Quality initiatives in the positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting performance, be required required for certain CSAs Quality Analyst for the purpose of feedback and audit JOB DESCRIPTION
documents for processing of checks • Daily BGC report sharing with internal stakeholders or if required compliance validation for the purposes of business reporting • Ensure adherence to company policies and procedures check are completed within required TAT - COE, BGC reports and exception approvals - Identify and callout Find out for yourself why clients, employees, and analysts think we're some of the best in the business. documents for processing of checks • Daily BGC report sharing with internal stakeholders or if required
documents for processing of checks • Daily BGC report sharing with internal stakeholders or if required compliance validation for the purposes of business reporting • Ensure adherence to company policies and procedures check are completed within required TAT - COE, BGC reports and exception approvals - Identify and callout Find out for yourself why clients, employees, and analysts think we're some of the best in the business. documents for processing of checks • Daily BGC report sharing with internal stakeholders or if required
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
and information security standards Management reporting and oversight Driving Quality initiatives in the positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting performance, and information security standards Management reporting and oversight Driving Quality initiatives in the
and information security standards Management reporting and oversight Driving Quality initiatives in the positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting performance, and information security standards Management reporting and oversight Driving Quality initiatives in the