manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly