to join their team. Ensure that the team and the agents' key performance targets are met in line with business business requirements • Ensure team and agents quality standards are met and that a high standard of department Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is excellent customer service orientation within team of Agents and across the wider business • Continuously improve
The role will include leading a team of circa 30 Agents through 2 Team Leaders supporting the client in maintaining a team of highly motivated, high performing agents Delivering on all Client and Procera agreed targets
The role will include leading a team of circa 30 Agents through 2 Team Leaders supporting the client in maintaining a team of highly motivated, high performing agents Delivering on all Client and Procera agreed targets
experience in liaising with clearing and forwarding agents. Accounting experience in the FMCG and/or Foods
Handle mail, calls, and appointments with SARS Agents Experience in tax environment Degree in Accounting
with the accounts department. Notifies insurance agent and accounts department promptly of policy cancellations
with the accounts department. Notifies insurance agent and accounts department promptly of policy cancellations
Leads are provided through inbound call centre agents and liaisons with the life, tax, and billing departments
Leads are provided through inbound call centre agents and liaisons with the life, tax, and billing departments