JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures mandatory. • Tertiary qualification or course in Management is an advantage. • 7 years working experience years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding of analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE, BUT ARE NOT LIMITED TO: