advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Ensure staff understands and comply with all call centre objectives, performance standards and policies Knowledge of Performance evaluation procedures Call Centre technical and systems knowledge Interlock with
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with of Performance evaluation procedures
You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update stand
essential
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
COMPANY
Well-established leading sales outbound call centre.
A Consultant will