standards (e.g. CQI 9/11/12/15; IATF 16949 & Customer Specific Requirements) Assists in the development Develops action plans for improving products, services, and processes (e.g., Lean, Six Sigma, Poka-Yoke) organization. Resolves customer and supplier issues. Quick response to customer concerns with containment cause analysis (ICA & PCA) ensuring required customer documentation completed in line with internal training/education in the use of quality standards, tools, customer portals access/update, systems, and techniques
managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating administrative support to the department (Spares & Site Services). Monitoring and reporting on key performance to improve the company's aftersales & site services and enhance client satisfaction. Work closely engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering
and process ECRs from internal and external customers and/or suppliers. • Coordinate with engineering relevant stakeholders. • Liaison between suppliers, customers, and various departments to facilitate change Maintain relationship with internal and external customers to ensure engineering changes alignment with Change Change Management Policies and Procedures including customer authorization/approval processes. • Coordinate Ability to achieve planned results. Demonstrates a customer focus through planning and actions Acts with initiative
and process ECRs from internal and external customers and/or suppliers. • Coordinate with engineering relevant stakeholders. • Liaison between suppliers, customers, and various departments to facilitate change Maintain relationship with internal and external customers to ensure engineering changes alignment with Change Change Management Policies and Procedures including customer authorization/approval processes. • Coordinate Ability to achieve planned results. Demonstrates a customer focus through planning and actions Acts with initiative
and ensure that projects are completed to meet customer specifications and requirements. Collaborate with
for capturing. Act as liaison with refrigeration service provider when any problems are encountered with
for capturing. Act as liaison with refrigeration service provider when any problems are encountered with