contains a training element as we engage with dealer technicians to provide on-the-job training and guidance through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize flow information through to the relevant PVT engineering teams. Lead Technical Audits, Skill Inventory Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service