the Head of Parts Business, the Parts Technical Support is responsible for analysing parts requirements >1.5 Fill Rate >90% Generating growth in sales Develop new clients, e.g., clients not utilising stake holders Supplying a written summary report of sales improvements, opportunities, and challenges on a parameters Liaising with the relevant factories support teams Liaising with the EMT and MIN planning & regarding parts technical requirements. Assisting customers (Internal and External) with information
3 per year
DUTIES
Quantity Surveyor Assistant/Estimator Cape Town Harbour
Ex
Responsibilities:
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries needed
Following up on customer back orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging and doing demos on welding machines
be to provide Electrical & Instrumentation support in the project department ensuring smooth transitions the required timeframes and budget constraints. Assist Project Engineering Department, where required be to provide Electrical & Instrumentation support in the project department ensuring smooth transitions the required timeframes and budget constraints. Assist the Project Engineering Department, where required and customer acceptance tests of the configured MCC and control systems in-house and at customer sites
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. strategy; supply chain management; and to lead the sales activities required to provide effective supply spare parts revenue as well as the increase of the customer service levels. This position is key for the increase profitability by increasing customer satisfaction. Spare Parts function Manage the sales function for spare parts fulfil customer demand. Budgeting and forecasting order intake with a roadmap plan in support of the
Field service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical Commissioning of new or refurbished equipment at customers. Provide training on supplied equipment either Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment on customer equipment. Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment
solutions to third parties and manages integrally the customer technically experience with the plants. The role involves travel as and when required to support plants and customers within Southern Africa and involves an important amount of field time in front of customers during planning, commissioning and maintenance/Repair Report generation for maintenance operations for customers under SLA. Field visits for new builds including and data processing for sales team proposal elaboration. Technical assistance and field Commissioning
solutions to third parties and manages integrally the customer technically experience with the plants. The role involves travel as and when required to support plants and customers within Southern Africa and involves an important amount of field time in front of customers during planning, commissioning and maintenance/Repair
PURPOSE OF POSITION : Effective & efficient support of technology, operations and resources to install addressed Long-term Capex motivational planning assistance Agreed % of targets met; Agreed % of resources standards Adhere to service delivery standards and assist the team to achieve them Submission of ad-hoc incidence incidence fault reports and resolutions to customers as required Prevention of on-air technical faults urgency for technical assistance in accordance with delivery requirements (in support of the % availability