Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
highest standards of integrity, security, and customer satisfaction. ORequirements Bachelor's degree management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Operations: Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising
closely with other Project Managers, Customer Project Managers, Service Managers and other key stakeholders Facilitate seamless transfer of Projects to Support and Service Management. Sunset Programme by supporting Assurance specialist. Experience in handling complex projects and customer facing. Demonstrate a great skill in stakeholder Microsoft Teams however meetings and Head Office or Customers may be required on occasion. The Infrastructure
related to DNS, routing, authentication, VPN, proxy services and DDOS mitigation technologies Windows, UNIX communicate and work with a broad set of stakeholders A customer-focused, responsive, and transparent attitude
Senior Technical Lead for Digital Products and services. This is a contract for 12 months. The candidate for or with digital platforms and vendors in the service delivery space as well as mobile advertising in
will be very beneficial. These project management services must interact with and manage the following areas: Management Configuration Management Service Level Management Service Catalogue Management Communications
Networking, VAS and CORE systems within a Telco service provider. Strong technical understanding of OSS/BSS
various media management layers. Resolution of customer requests within the allocated priority base timeline
telecommunication sector is looking for a Automation Tester (Service Virtualiser). This is a contract role for 6 months
knowledge of mobile money, fintech and financial services Understanding of regulatory environment and future