appropriate business Ensure “active” listening at all times when dealing with Customers. Incident Logging Capture
certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly
techniques, change management, and other methods that are part of a collaborative team. Good understanding of Client techniques, change management, and other methods that are part of a collaborative team. Good understanding of Client
and evaluation, ensuring projects are delivered on time and within budget. Oversee the development, implementation and evaluation, ensuring projects are delivered on time and within budget. Oversee the development, implementation