SERVICES POSITION NUMBER: N003001 VACANCY: SENIOR MANAGER PEROMNES GRADE: P6 EMPLOYMENT TYPE: PERMANENT APPOINTMENT Joint accountability with leadership team for the management effectiveness of the NWU Protection Services Services Security . Incident Information Management · Ensure that incidents and information are escalated to emergency services. Disaster management · Implement the disaster management plan to ensure immediate response external stakeholders an incident response and management plan for catastrophic incidences. Occupational
SERVICES POSITION NUMBER: N003001 VACANCY: SENIOR MANAGER PEROMNES GRADE: P6 EMPLOYMENT TYPE: PERMANENT APPOINTMENT Joint accountability with leadership team for the management effectiveness of the NWU Protection Services Services Security . Incident Information Management · Ensure that incidents and information are escalated to emergency services. Disaster management · Implement the disaster management plan to ensure immediate response external stakeholders an incident response and management plan for catastrophic incidences. Occupational
information technology department on problem areas, managing client expectations. May have supervisory responsibilities KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate, monitor agent where applicable by applying the Incident Management Process Assists with escalated service tickets resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents information technology department on problem areas, managing client expectations Staff Supervision: Orient
information technology department on problem areas, managing client expectations. May have supervisory responsibilities KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate, monitor agent where applicable by applying the Incident Management Process Assists with escalated service tickets resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents information technology department on problem areas, managing client expectations Staff Supervision: Orient
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)