Verify service performance against stated Service Level Agreements and present service performance metrics priorities and relevant IT information to appropriate levels within business. Act as an advocate business requirements capturing business requirements and producing high level technology requirements. Stakeholder Management actively manage expectations and monitor satisfaction levels. Provide technical / professional support to internal through the early phases of approval. Ensure high level technology impact analysis is provided to business
per service level agreements. Deliver services to customers by leveraging operational level agreements incidents and service requests according to service level agreements. Participate in root cause analysis and loss and downtimes are within agreed tolerance levels. Policy and procedures Execute processes and procedures are valid and in line with current utilization levels Provide input into the budgeting process to ensure valid and in line with current required service levels. Ensure that all software license agreements/contracts