ENVIRONMENT: THE technical expertise of an IT Support Technician with 12 years' SME Support experience is sought
escalation point for the 1st line (desktop) support technicians. Respond to after-hours escalations on a rotational Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise
with senior management, partners, clients and Technicians. Staying accessible to answer questions during
technologies as they become available. You will have to assist with installs, maintenance, ordering of parts and heavy equipment. Own reliable transport and valid driver's license. ATTRIBUTES: Strong work ethic and good
understanding the customer and their business drivers. Identify changes to the customer environment and underpin the SLAs with the customers of the service. Assist with the production and maintenance of an accurate
Security Services in a customer environment. Valid Driver's Licence and own reliable vehicle – Must be willing
day-to-day operations for all clients while also assisting the other teams to provide clients with a seamless stream of incoming data. Assist Scrum Master in Technical Project Management - Assist the Scrum Master with
candidate must have strong web design skills to assist in the design of appropriate interfaces using platforms
engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible and deliver in complex projects for customers. Assist with technical presales, design, and project planning
ensure solutions are available to the Tech team. Assist with the scoping of Service and Business Level